Refund policy

Last updated: 20 October 2026

When a refund applies, we process it promptly and to the method you used to pay.

Draft template: have a legal advisor review these before publishing. Replace delivery fees, windows and the legal entity name with your final terms.

If an item is out of stock after you paid, if we cannot deliver to your area, or if a faulty or wrong item cannot be replaced.

Refunded to the original bKash, Nagad or card account within 5 to 7 working days after we approve the refund.

Refunded to your bKash or Nagad number after the returned item is received and checked.

Delivery fees for exchanges requested without a fault, and items outside the 7-day window.

You can cancel before dispatch by calling us. No charge applies.

Your trust, our terms.